JDM Digital’s agency process isn’t exactly the same for all the services we offer, but it’s pretty similar. Here’s an overview of our process for the web work we do. As you’ll see, it’s designed to maximize the quality of the work while minimizing unnecessary iterations.

1

Discovery

We want to know about you and your company. What problems are you trying to solve? What do you already have in place? What is your process? Do you have a budget? At the same time, we want you to get to know us and how we work.

2

The Second Date

We want to know your clients too. It’s not about your personal taste, it’s about your customers’ taste. Who are your customers? What is going to catch their attention? What are their pain-points? During this Discovery phase, we listen hard to determine a plan that appeals to your target audience while keeping your brand, identity, and values 100% intact.

3

Radio Silence

Now, we go away and get to work on a rapid prototype. Clients may not hear from us for a few weeks while we put our heads down. When we’re ready, we’ll schedule a meeting to unveil the Living Comp.

4

Living Comp

When it’s ready, we unveil the Living Comp. This isn’t a wireframe or even a flat PDF that “looks” vaguely like a website. This is real code and design you can pull up on your desktop, tablet, and mobile phone. You can interact with it and really get a sense of how it feels and performs.

5

Quality Police

During the unveiling, we get your at-first-glance reactions. Then, we let clients take some time to review the Living Comp in more detail and provide thoughtful feedback.   If we’re on the right track, we’ll continue fleshing the site out while the client takes time reviewing and offering up unlimited changes (though not unlimited revision rounds).

6

Lift Off

Once final “Go-Live” approval has been given, we begin the migration process from our staging server to the live site. During this process links and references to our staging server are programmatically updated to the new, but everything else is a perfect copy of the approved web design. Once the process is complete, we re-check everything to ensure quality and security.

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Support

Don’t worry, we won’t leave you hanging. All our web work (and most other types of work) come with 30 days of free support. After those 30 days, clients can purchase ongoing support on a retainer bases if they so choose. If not, we’re happy to offer support on an as-needed hourly basis.

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