JDM Now Offers Premium Support

Whether you’ve gone and deleted your entire website or simply need help adding a few features, JDM Digital’s new “Premium Support” includes robust, personal support services straight from the people who built your website.

It’s about time!

For years, we’ve been offering 30-days of free support to our clients after we complete a web project.  Clients loved it, but we couldn’t figure out how to price ongoing support AFTER those 30 days were up.  So, I asked JDM President, Justin Downey, how he thought we should handle it.

Here’s how that conversation went…

ME: How should we charge for this?  What structure?  Do we need to track each and every requested edit and charge accordingly?  What if a client doesn’t buy support until AFTER something’s gone wrong?!

JUSTIN: $38 a month, billed quarterly.

ME: Where did you come up with that number?

JUSTIN: Running through every support project we’ve ever done in my head and multiplying it by the probability…

ME: You made it up–didn’t you.

JUSTIN: Yes.  Yes, I did.

So, to keep things as simple as possible, JDM is now offering what we call Premium Support for $38 per month, billed quarterly for  unlimited support tickets.

Once purchased, clients receive:

• Upgraded security for their website for protection
• Preventative maintenance like updates, upgrades, etc.
• Automated monitoring for things like up-time, security scanning, etc.
• Help with small changes, if needed
• Fixing any accidental site breaking (things happen)
• Performance improvements (if possible)
• Full access to our Support Site
• and more.

Learn more about  Premium Support on our support site.

Qualification

JDM will not support any website we didn’t build.   So, this offer is really just for current and former JDM clients.

Feeling left out?  Let’s grab a beer.